Studio Policy
Scheduling and Pricing
Matt Mifflin Music offers 30-minute lessons. All lessons take place on a weekly basis. Weekly lessons will take place on the day and time that is agreed upon by the student and instructor. We do not offer bi-weekly lessons. Longer lessons (60 minutes or longer) are available upon request.
New students may pay for one individual lesson before signing on for recurring weekly lessons. Once signing on for recurring weekly lessons, students are required to pay by the month.
All lessons are pre-paid. Pre-payment is required to book the first lesson. The lesson rate is $30 / 30 minutes.
Billing
Monthly payments are made via auto-charge on a stored credit card. Auto-charge will occur on the 1st of each month, for all scheduled lessons in the upcoming month. For example, payment for February lessons will be charged on February 1st. Payment amounts may change from month-to-month, based on how many weeks are in the upcoming month.
Cancellation Policy
24 hours notice is required for all student cancellations. No make-ups will be given for student cancellations. Refunds are not available.
If the instructor is absent, students will be notified with as much notice as possible. The lesson will be canceled and students will be issued a credit towards the following month for the missed lesson.
Absence
Students will be allowed 2 excused absences. Students must provide at least 24 hours notice of their absence in order to receive an excused absence credit. All excused absences will be credited toward the student’s next payment. Any absences reported with less than 24 hours notice will not be excused. No more than 2 excused absences will be credited to the student.
Tardiness
Students are expected to arrive on-time for their scheduled lessons. If you are late to your lesson, please be advised that your lesson time will not be extended and your lesson will still end at the scheduled finish time.
No-Shows
Repeated no-shows will result in the loss of your weekly lesson slot.
Discontinuing Lessons
Students who wish to discontinue their ongoing lessons must provide 14 days notice. Any lessons that have already been paid will not be refunded.
Inclement Weather Policy
In the event of inclement weather, we may close unexpectedly. Notifications of studio closings will be sent out via text, e-mail, and also posted to our Facebook page: facebook.com/mattmifflinmusic

